My article in Inside Higher Ed on the idea of the "Humanities Lab" has received such insightful comments -- I've really enjoyed reading them. The first comment referenced John P. Kotter, a retired Harvard professor: In the March 1999 issues of Harvard Business Review, John P. Kotter penned a classic, “What Effective General Managers Really Do” that, in spite of what business textbooks were advocating, suggested that “... seemingly wasteful activities like chatting in hallways and having impromptu meetings are, in fact, quite efficient.” Kotter goes on to emphasize that “flexible agendas and broad networks of relationships” enable opportunity and accomplishment “... through a large and diverse set of people despite having little direct control over most of them.” This prompted me to read more from Kotter. I became fascinated with his distinction between managers and leaders. In Leaders Talk Leadership: Top Executives Speak Their Minds, he states that "Leadership is,
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